Shipping policy

Shipping Policy
Thank you for visiting and shopping at Birch Studio Decor. Below are the terms and conditions that constitute our Shipping Policy.

Processing & Fulfillment Times
  • Fulfillment Window: All orders are processed within 1 to 5 business days  (excluding weekends and holidays). This excludes custom orders or made to order items. 
  • Peak Seasons: During high-volume periods or holidays, processing times may be extended. If there is a significant delay in the shipment of your order, we will contact you directly via email.
We are happy to offer an affordable, flat-rate Canada Post Lettermail shipping option for lightweight, flat items (such as stickers, art prints, patches, and small accessories).
By choosing Lettermail at checkout, you agree to the following terms and conditions:
 No Tracking Information
  • Lettermail does not include a tracking number.
  • Once your order leaves our facility, we cannot see its location or provide updates on its transit progress.
  • If you require step-by-step tracking or delivery confirmation, please upgrade to a Parcel shipping option at checkout.
Lost, Damaged, or Missing Packages
  • Incorrect Addresses: We are not responsible for lost packages due to incorrect shipping information provided at checkout. Please double-check your address before finalizing your order.
  • Damaged Items: If you receive your order damaged, please contact us immediately at birchstudiopei@gmail.com. Please save all packaging materials and damaged goods, and include photos so we can file a claim and send a replacement.